[Gorgias] Apply Private Response is a flow that allows us to assign a response to a ticket without sending it to the customer and also add specific tags. We use this flow when we want to test how the live responses work and evaluate their accuracy later.
How it works
- Generate the response greeting
- Generate the response signature
- Build the final response
The final template response is formatted from the greeting, the input template which is the response content and the signature.
- Apply the response template built at previous step
- Build the tags list and apply the tags if the internal note was successfully added
- Set Automation Type = User Response, Response Applied = true and Public Automation = false
- Set Critical Error = true if the apply internal note action fails
Updated 3 months ago