[Gorgias] Previously Automated to User

'[Gorgias] Previously Automated to User in X hours?' is a flow that checks whether a customer has already received an automated response within a certain time frame. The time frame is determined by the flow input, which can be set by the user. This flow helps to avoid sending duplicate or conflicting messages to the same customer.

How It Works

  • Search for customer tickets
    Given a ticket ID, tag(s), and # of hours, retrieve Gorgias ticket IDs from the same ticket requester created within specified amount of hours.
    The 'Tags' input is usually dg-public and the action returns true if the requester has a ticket already automated in last X number of hours.