[Zendesk] Greeting
[Zendesk] Greeting is a small subflow that helps us to create a personalized greeting for the customer based on their language code.
The information is taken from the associated zendesk ticket due to the action called "Zendesk Get User Fields".
![](https://files.readme.io/1b26742-Screenshot_2023-09-20_at_5.01.02_PM.png)
For example, if the language code is "es" and the customer name is "john", the greeting would be "Hola John, " (The first name is capitalize).
![Greeting with first name screenshot](https://files.readme.io/1638653-Screenshot_2023-09-20_at_4.58.03_PM.png)
Greeting with first name screenshot
If the customer name is not present, the greeting will be "Hola,".
![[Zendesk] Greeting Flow Screenshot](https://files.readme.io/510143d-Screenshot_2023-09-20_at_4.53.17_PM.png)
Greeting without first name screenshot
Updated 4 months ago